Frequently Asked Questions

Everything you need to know about Petsense fashion and services.

What is the typical shipping timeframe for my order?

We process all orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.

How do I determine the right size for my pet?

Each product page features a detailed size guide. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure the most comfortable fit for our apparel.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If the size isn't right, you can initiate an exchange through our online portal for a different fit.

Are Petsense fabrics safe for sensitive skin?

Yes, we prioritize pet comfort by using premium, non-toxic, and breathable fabrics like organic cotton and hypoallergenic blends to prevent irritation and overheating.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.