Returns & Exchanges

At Petsense, we want you and your furry companions to love every purchase, which is why we offer a 30-day window for returns on all unworn and unwashed fashion apparel and accessories. Simply ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all pet hair is removed and original tags are intact.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing